Is this software free?
No. This software requires license key. You can get the license key for free when you purchase our Mykad Mykid Reader device.
How many PC I can install this software?
Depends on your license key. When you purchase our Mykad Mykid Reader, it comes with free license key for certain number of PC such as 1 or 3. Thus you can install it to that number of PC.
How if I formatted my PC and re-install this software, can I use the same license key?
Yes. You can use your old license key for the same computer which you have already activated the license before. You do not need to purchase new license when PC formatted or Windows been fresh installed.
Can I transfer license key from one PC to another?
No. License transfer is not allowed. Our software uses per-installation licensing procedure. When you have installed in PC 1 and activated the license key, you cannot uninstall it and install in PC 2 to use the same license key. Instead, you must acquire new license key for the PC 2.
Can I buy the software only?
Yes you can. Reach to our customer service officer for further assistance.
Can I buy any Smart Card Reader and use this software?
We do not recommend this. Because our Mykad Mykid Reader device that we sell is proprietary-mode device that supports Mykad and Mykid cards (following JPN standards).
Is it legal to read Mykad/Mykid data and save in my PC?
Yes. As per Malaysia Personal Data Protection Act 2010 (PDPA), businesses are allowed to store their customer information for marketing and communication purpose. Extracting and saving the customer data from Mykad / Mykid is allowed. Besides the government even encourage businesses to use Mykad Reader in their business and go paperless to promote green development. PDPA forbid you from selling your customer information to any third-party to profit from it. The customer data that you collected must be kept safe and strictly used for your business operation only.
Will this software work on Mac or Linux?
No. This software was developed for Windows 7, 8 and 10 only.
Does this software work on tablet device?
Yes. But only Windows 10 Tablet. We have tested it with Acer Switch One tablet (which runs Windows 10). You can even use the Portrait screen rotation mode for greater / faster access. We have demonstrated this in the product video (at the end), you can check it out.
Do you have Android app?
No. This software is developed for Windows 7, 8 and 10 only.
Can customize this software?
Yes we can customize it to fit your requirement / needs. The customization fees depends on complexity of your requirement. Please contact our customer service officer for further assistance on this matter.
Do you provide API or SDK to integrate with my own software?
No. Currently we do not provide API or SDK for our Mykad Mykid Reader software.
Do I get free software upgrades?
Yes. But only for fresh re-installation. If you are currently using version 2.0.1 and saved 100 customer records. You can uninstall your current version. Download new version from our server such as version 2.5.5 and install it. With this version 2.5.5, you will get new features that are made available for this new version. But the database will start fresh all over again with 0 customer record.
Do I need new license key if I want to uninstall the old version and re-install to the new version (on same PC)?
Not at all. You can activate your PC with the old license key. Just activate the the software following the normal procedure. Our licensing server is will release the same license key to your PC. So no worries. You can install and reinstall at any time (on same PC). Just make sure you have the Hardware ID intact on the device.
Do you keep the Mykad data in your server when I read Mykad or Mykid?
No. Never. That is illegal. The data of Mykad and Mykid that you scan/read are only stored in your computer inside the software’s database. The software does not communicate with our server. Only the first-time software activation step (license key acquiring) does the connection to our licensing server to validate your purchase.
Why the software unable to read some Mykad or Mykid?
Most probably the card had expired (end of 10 years life-span). The Mykad or Mykid card contain Integrated Circuit Smart Card Chip (the gold color shinning chip that is visible on the card). This Smart Chip can store the information up to 10 years only. This is the normal life-span of the chip. That’s why the government encourage and force you to change / renew your Mykad / Mykid every 10 years.
If the chip had expired, I cannot use this software to store this customer information?
We understand this situation might happen. Thus in our software, we have option for you to Manually enter this customer information. So eventhough the smart card chip had failed to provide the information, you can enter the customer information manually and save it. Never lose any customer again!
Does the PC need internet to run this software?
No. Only need internet connection for the one-time software license key activation. But still, if you do not have internet connection in that PC, do not worry, Whatsapp us the Computer ID and your Hardware ID. We will help you to generate the License Key and pass it to you. Simply input this license key into your software (no need internet) and you will be able to activate your software.
I am interested but I do not understand the procedure, how to get started?
Buy our Mykad Mykid Reader device. At the back of the device, there would be Hardware ID. Go to our Download page, insert this Hardware ID to start the download. First, install the driver. Secondly, install the software. Plug-in the device to your computer USB port, insert Mykad or Mykid into the device, open our software, click extraction button in the software, the Mykad or Mykid data would be displayed on your screen. You can Save it. Those collected Mykad/Mykid data will remain in your computer. Then at any time, you can search, filter, print, save as PDF, export to Excel, or download as CSV.
My question is not listed here, what to do?
Please Whatsapp us your questions. We would be glad to answer your questions accordingly.